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Custom Prosthetic Order Form

Thank you for entrusting us to create a custom assistive device for your beloved furry family member! We are honored to be a part of their journey to improved mobility, comfort, and protection. We believe that animal assistive devices are a necessity, not a luxury item, and owners should not have to sacrifice functionality and comfort for affordability. This form is designed to gather all the necessary information to ensure the device is tailored perfectly to your pet’s unique needs. Please fill out each section to the best of your ability, and don’t hesitate to reach out if you have any questions along the way!

VetCraft Warranty Policy

We guarantee that your custom device is free from defects in materials and workmanship for a period of 90 days from the date of delivery. This warranty covers structural integrity of the device and manufacturing defects that impact the device’s functionality. The warranty does not cover normal wear and tear resulting from regular use after the 90 day period, damage caused by improper use, handling, or care of the device, modifications or repairs performed by any third party, changes in your pet’s condition or measurements that require adjustments or a new device, or damage caused by chewing, scratching, or other destructive behaviors by the pet. If you believe your device has a defect covered under this warranty within the warranty period, please contact us and we will repair or replace the device at no additional cost.

VetCraft Adjustments and Modifications Policy

Minor adjustments to improve fit or comfort within the 90 day period may be performed free of charge. After this period, adjustments will incur a small fee. In these instances, clients must cover the shipping fees (we are proud to cover the initial shipping fees).Client understands that the pet should never be unsupervised while using the device and client releases us from any liability regarding any incidental, indirect, or consequential injury or damages arising from the use of the device.

VetCraft Liability Waiver and Release

By purchasing, using, or allowing your pet to use any product provided by VetCraft, you acknowledge and agree to the following:

Assumption of Risk
You understand and acknowledge that the use of prosthetics, braces, mobility aids, or any other assistive device for animals involves certain inherent risks. These may include—but are not limited to—injury to your pet, injury to other animals, or injury to yourself or others during application, adjustment, or use.
Proper Use and Monitoring
VetCraft’s devices must be used as instructed and under appropriate supervision. Devices are intended solely for the animal and purpose for which they were prescribed or recommended. Improper use, unauthorized modification, or failure to monitor your pet during use increases the risk of harm.
Limitation of Liability
To the fullest extent permitted by law, VetCraft, its owners, employees, affiliates, contractors, and partners shall not be held liable for any direct, indirect, incidental, special, or consequential damages, injuries, or losses arising out of or in connection with the use or misuse of any VetCraft device or product.
No Guarantees of Outcome
While our devices are designed using sound veterinary and engineering principles, VetCraft makes no guarantees regarding specific medical outcomes or functional improvements. Individual results will vary depending on the pet’s condition, health, behavior, and other factors.
Indemnification
You agree to indemnify, defend, and hold harmless VetCraft and its representatives from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to the use of any VetCraft product.
Consultation with a Veterinary Professional
You affirm that you have consulted with a licensed veterinarian regarding the suitability of the device for your pet’s condition and will continue to do so as needed. VetCraft is not responsible for injuries or complications that arise from failure to seek or follow appropriate veterinary care.